(Telephoning in English (2

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(Telephoning in English (2
Vocabulary for making telephone calls in English.

Social talk on the phone

If you know the person, or have spoken before, it's normal to chat for a few seconds before saying why you are calling.

"(You: "Hello, this is (Tom McIvor) speaking." or "Hello, this is (Tom McIvor
"(You might also want to add your company name: "This is (Tom McIvor) from (McIvor Worldwide
"?The other person: "Hello, how are you
"?You: "Fine, thanks. And you
"The other person: "Very well, thanks
"or "Not bad
"or "Can't complain
or "A bit busy" etc.
"You: "Oh good
"or "Oh right
"or "Glad to hear that

If someone asks you how you are, respond (positively!) and return the question. This social talk can be extended.
You could ask about a project you know the person is working on, or a mutual friend, or the person's family.

"?You: "Hello, this is (Tom McIvor). How are you
"? Other person: "Fine, and yourself
"?You: "Fine, thanks. How's the restructuring going
"Other person: "Well, we're pretty busy, as you can imagine
"...You: "Yes, I can! Anyway, I'm calling about
'To introduce the subject of your call, you can use words such as 'anyway', or 'well', or 'right.
Remember, if you haven't spoken to the person before, or don't know them, then social talk is inappropriate – get straight to the reason for your call.

Calling someone you don't know

Perhaps a colleague has asked you to call someone. You don't know the person, so you should introduce yourself and mention your colleague's name.

"?You: "Hello, this is (Sarah Brown) calling, from (McIvor Worldwide
"?Other person: "Hello, what can I do for you
"?or "Hello, how can I help you
"...(You: "I'm calling on behalf of (Tom McIvor
".or "(Tom McIvor) suggested that I call you
".or "(Tom McIvor) asked me to call you